§ 1 GENERAL PROVISIONS.

1. These Terms and Conditions (hereinafter referred to as “Terms and Conditions” or “Regulations”) define the rules and conditions for the use of the auschwitzmuseumtours.com website, operating at www.auschwitzmuseumtours.com (hereinafter referred to as “the Website”), as well as the conditions for participation in tourist events organised and provided by the Organiser purchased by the Customer through the Website.
2. The Organiser provides the possibility for the Customer to conclude an agreement in order to use the Organiser’s services within the scope of its business activity – tour operator, tour operator or supplier of tourist services. These Terms and Conditions also specify the rules for placing orders by the Customer for Services available on the Website, the rights and obligations of the Customer and the Organiser, the conditions for concluding and terminating Sales Agreements, withdrawing from the Sales Agreement, the procedure for complaints and the rules for personal data protection.
3. The sale of services provided on the Website takes place via the Internet in the form of a Distance Sale Agreement concluded between the Customer and the Organizer, in accordance with applicable legal provisions, in particular the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and the Civil Code.
4. To properly use the Website and place orders for the services available therein, you need:
a) a computer, laptop or other multimedia device with Internet access,
b) an Internet browser,
c) cookies enabled,
d) an active e-mail account (e-mail address).

§ 2. DEFINITIONS.
The terms used in the Regulations should be understood as follows:
Organiser –
Piotr Liczbański F. H. U. „LIBA”
ul. Feliksa Konecznego 2/93
31-216 Kraków
NIP: 6651609797
AMT – trademark belonging to the Organiser with which it provides travel services and events.
Website – the website operated by the Organiser at www.auschwitzmuseumtours.com , where the offer of events is presented and where it is possible to book an event.
Customer/ Tourist – any natural person making a reservation and/or being a recipient of services available on the Website.
Service/ tourist event – a service available on the Website, which is the subject of the Sales Agreement between the Customer and the Organizer.
Order – the Customer’s declaration of intent made via the Reservation Form aimed directly at concluding a Sales Agreement with the Organiser.
Reservation Form/ Reservation System – an interactive form available on the Website enabling the placing of an order, conclusion of a Sales Agreement and payment.
Sales Agreement – a sales agreement for a tourist event concluded between the Customer and the Organizer via the Website.
Booking Confirmation – an electronic document sent to the Customer by the Organiser via e-mail when the Tourist has booked participation in a tourist event organised by the Organiser, confirming the conclusion of the Sales Agreement.
Voucher/Ticket – an electronic document issued by the Organiser and transmitted via email, informing of the booking and payment for the tour purchased by the Customer.
Starting Point/ Meeting Point – the meeting point, the start of the tourist event specified in the Service description and confirmed by the Customer on the Reservation Form.
Regulations/ Terms and Conditions – these Regulations of the Website https://www.auschwitzmuseumtours.com.

§ 3 RESERVATIONS AND PAYMENTS.
1. Reservations can be made using the Reservation Form available on the Website or via e-mail.
2. To make a successful reservation, the Customer is required to:
a) correctly fill in all required fields of the Reservation Form (or provide the data required and sent by the Organizer in the case of a reservation made by e-mail), and in particular provide their personal data including: first name and last name, contact details (e-mail address, phone number).
b) in the case of tourist events including a visit to the Auschwitz-Birkenau State Museum, the first name and last name of each participant of the tour for whom the reservation was made should also be provided.
c) confirm acceptance of the Website regulations and express consent to the processing of personal data to the extent necessary for the proper implementation of services provided electronically and the proper implementation of the Customer’s Order.
d) make payment for the reserved services using the online payment methods available in the Reservation Form (or via the link to electronic payments provided to the Customer by the Organizer in the case of a reservation made by e-mail).
3. The confirmation of the successful booking and conclusion of the Service Sale Agreement is the booking confirmation and voucher delivered to the Customer via e-mail to the address provided by the Customer during the booking process. The booking system operates automatically and apart from the information provided to the Customer by the system, no additional confirmation from the Organizer is required.
4. When booking a Service for themselves and other participants, the Customer assumes responsibility for providing the correct personal data of each participant of the event for whom the booking was made and for paying the full price of the Service for all registered participants. The Customer booking the Service also concludes the Agreement on behalf of all registered participants and thus assumes responsibility for compliance with the terms of the Agreement by all participants of this booking. The Customer booking the Services is also responsible for informing other registered participants of all details regarding the Service.

§ 4 REALIZATION OF A TOURIST EVENT.
1. The organizer shall be responsible for the performance of the Services covered by the Travel Contract, regardless of whether the Services are to be performed by the organizer or by other service providers.
2. The Organizer undertakes to perform the Service in accordance with the offer, with due diligence, taking into account the professional nature of its business activity.
3. For tours that include transportation, the Customer (and all other enrolled participants) should wait for the vehicle at the location specified by the Organizer at least 10 minutes before the scheduled pick-up time. The Organizer reserves the right to the possibility of 15-minute delays in the pick-up of tours that include transportation, due to heavy traffic in the center of Krakow. All transportation options including pick-up and drop-off from/to the place of residence or any other place indicated by the Customer are limited in area. If the Customer selects a place outside the designated area, the Organizer reserves the right to refuse or change the pricing of such service.
4. In the event that the Customer or other participants do not show up at the indicated address of the Event Starting Point, the driver has the right to leave the place and start the event without the participation of the missing participants. In this case, the costs related to the situation are borne by the Customer. In this case, the Customer is not entitled to a refund for the unused service.
5. The organizer reserves the right to change the start time of the event. The start time given at the time of booking is a preferred time, which is not guaranteed. The exact start time will be communicated the day before the tour via email, text message or WhatsApp. The above change does not constitute an amendment to the terms and conditions of the contract.
6. At the request of the driver/Organizer, the customer is required to show a booking confirmation in paper or electronic form. A customer who does not have an identity document authorizing the use of the reservation or reservation confirmation will not be allowed to participate in the tourist event.
7. In the case of tourist events including a visit to the Auschwitz-Birkenau State Museum, entry to the Museum is conditional on possession of identity documents confirming the data of all participants.
8. The Customer agrees to abide by the safety rules and regulations of the facilities visited during the tourist event. The Organizer has the right to refuse to start or continue participation in the Service to persons who are under the influence of alcohol or drugs or who behave in a way that endangers other participants of the tourist event. In such a case, the Customer is not entitled to a refund.
9. The tour operator is liable for failure to perform or improper performance of the contract for the provision of tourist services, unless the failure to perform or improper performance is caused exclusively by:
a) the Customer’s action or omission,
b) the action or omission of third parties not participating in the performance of the services provided for in the contract, if such actions or omissions could not have been foreseen or avoided, or
c) force majeure.
10. Exclusion of liability for non-performance or improper performance of the contract, in the cases listed in § 4 item 9 of these Regulations, does not relieve the Organizer from the obligation to provide assistance to the injured Customer during the tourist event.
11. The Organizer is not responsible for delays, changes in the program of the Service or cancellation of the tourist event due to the fault of the Tourist or force majeure on the basis of the Law on Tourist Services (Journal of Laws 1997 No. 133, item 884 as amended). In case of unforeseen circumstances of force majeure, the Organizer is obliged to provide the Tourists with full information and be as helpful as possible in order to minimize the consequences of the situation.
12. The Organizer limits its liability for the lack or improper performance of Services during the tourist event to twice the amount paid by the Customer for the tourist event pursuant to Art. 11b of the Act of 29 August 1997 on tourist services (Journal of Laws 1997 No. 133, item 884, as amended). The limitation of liability does not apply to personal injuries.

§ 5 CHANGES TO THE CONTRACT/ CANCELLATION OF A TOURIST EVENT.
1. The Customer has the right to withdraw from the Contract no later than 14 days before the scheduled start date of the tourist event. The declaration of withdrawal from the Contract should be sent by e-mail to: info@auschwitzmuseumtours.com. Effective withdrawal from the Agreement by the Customer shall cause the Agreement to be considered as not concluded and the payments made shall be refunded within 14 days. The Organizer shall refund the payment using the same method of payment used by the Customer, unless the Customer expressly agrees to a different method of refund that does not involve any costs for him/her
2. A Customer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving a reason and without incurring any costs. The Customer may withdraw from the contract by submitting a declaration of withdrawal from the Contract to the Organizer using the model withdrawal form, which is Annex No. 2 to the Consumer Rights Act (Journal of Laws of 2014, item 827) or by submitting a declaration electronically to the e-mail address: info@auschwitzmuseumtours.com . The Organizer shall refund the payment within 14 days using the same method of payment as used by the Customer, unless the Customer expressly agrees to another method of refund that does not involve any costs for him. Pursuant to art. 38 sec. 1 item 12 of the Consumer Rights Act (Journal of Laws of 2014, item 827), the provisions of the aforementioned Act do not apply to contracts for a tourist event. The above means that the Organizer may limit the right to withdraw from the Contract, the subject of which is a tourist event, concluded remotely or outside the company’s premises.
3. The customer may withdraw from the contract for participation in a tourist event before the start of the tourist event without incurring a withdrawal fee in the event of unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity, which have a significant impact on the implementation of the tourist event or the transport of travelers to the destination. The customer may only request a refund of payments made for the tourist event, without compensation or redress in
this respect.
4. The Organizer reserves the right to cancel the tourist event ( or change the terms of the contract with the Customer) no later than 48 hours before the start of the event, if the number of participants is insufficient to organize the tourist event or due to unavoidable and extraordinary circumstances – in any case, the Organizer must immediately inform the Customer.
In such a situation, the Customer should immediately inform the Organizer whether:
a) he accepts the proposed change to the agreement, or
b) he withdraws from the agreement with immediate refund of all payments made and without the obligation to pay a contractual penalty.
Based on the terms of the Act on Tourist Services (Journal of Laws 1997 No. 133, item 884, as amended), the Client does not retain the right to claim compensation from the Organizer, for failure to fulfill the agreement, if the Organizer cancels the tourist event due to force majeure or insufficient number of participants needed to organize the tourist event.

§ 6 COMPLAINTS.
1. If, during the tour event, the Customer finds faulty performance of the Agreement, the Customer shall immediately notify the Organizer or its representative.
2. Regardless of the notification referred to in paragraph 1, the Customer may file a complaint with the Organizer containing an indication of the irregularity in the manner of performing the Agreement and a specification of his/her request, within a period not longer than 30 days from the date of the end of the event. If the complaint is filed after the deadline, the Organizer may consider it ineffective.
3. The complaint should include data allowing for the unquestionable identification of the Customer and the Agreement to which the complaint relates, in particular:
a) the name and surname of the person filing the complaint and each participant of the event for whom the Service complained about was booked,
b) the date of conclusion of the Agreement and confirmation of the booking (Voucher/Ticket),
c) a description of the damage suffered and a presentation of the circumstances justifying the complaint and attaching all documents and information confirming the validity of the complaint claims.
4. If the Organizer does not respond to a complaint submitted in accordance with paragraph 3 within 30 days of its submission, and in the case of a complaint submitted during the tourist event within 30 days of the end of the tourist event, it is considered that the Organizer has recognized the complaint as justified.
5. In case of refusal to accept a complaint, the Organizer is obliged to justify in detail the reasons for the refusal.
6. Complaints regarding the provision of Services should be sent electronically to the following e-mail address: info@auschwitzmuseumtours.com
7. The Customer may use out-of-court means of handling complaints and claims, conducted electronically. For this purpose, the Customer may file a complaint through the EU online ODR platform, which is available at: http://ec.europa.eu/consumers/odr/

§ 7 FINAL PROVISIONS.
1. These Regulations apply to Sales Agreements concluded by Customers from 05.10.2025.
2. Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code, Act on Tourist Services, Act on Providing Electronic Services, Act on Consumer Rights, Act on Personal Data Protection.
3. If any provision of these Regulations is deemed invalid by a final court decision, the remaining provisions shall remain in force.
4. These Regulations have been drawn up in two language versions: Polish and English. In case of any discrepancy between the language versions of these Regulations, the Polish version shall prevail.
5. Any disputes arising in connection with the Agreement concluded on the basis of the provisions of these Regulations shall be considered by the Polish court of competent jurisdiction.
6. The Organizer reserves the right to change the Regulations. All changes to the Regulations become effective on the date of announcement of the changes by the Organizer. Agreements concluded before the effective date of amendments to these Regulations are executed on the basis of the provisions in force on the date of conclusion of the Agreement.